Frequently asked
How long does shipping take?+
Standard shipping is free worldwide and arrives in 7–14 business days. Express delivery (2–5 business days) is available at checkout for $35. Every order ships in 2–4 days and includes tracking.
Will I pay customs or duties?+
Orders within the EU include applicable taxes. International orders outside the EU may be subject to import duties set by your country, which are the customer's responsibility. US orders under $800 are typically duty-free.
What is your return policy?+
We accept returns within 14 days of delivery, unworn and with tags attached. Return shipping is paid by the customer, unless the item is faulty or we sent the wrong piece — then we cover it. Refunds are issued to your original payment within 5–10 business days of receiving the return.
How do the sizes fit?+
Our sets are unisex with a relaxed fit, available S–XXL. Each product page lists model measurements. If you're between sizes, size down for a closer fit.
How should I care for my pieces?+
Wash cold, inside out, with like colours. Hang or lay flat to dry. Avoid high heat to preserve the fleece and any printed linings.
Are pieces sold separately?+
Most pieces are sold as matched sets. A few — like the Summit Crew — are sold on their own. This is noted on each product page.
Still have a question? Email hello@adelien.store.