Frequently asked
How long does shipping take?+
Standard shipping is free worldwide and arrives in 7–14 business days. Express delivery (2–5 business days) is available at checkout for $35. Every order ships in 2–4 days and includes tracking.
Will I pay customs or duties?+
Orders shipped outside the EU may be subject to import duties and taxes set by the destination country, which are the customer's responsibility.
What is your return policy?+
We accept returns within 14 days of delivery, unworn and with tags attached. Return shipping is paid by the customer, unless the item is faulty or we sent the wrong piece — then we cover it. Refunds are issued to your original payment within 5–10 business days of receiving the return.
How do the sizes fit?+
Fits true to size for our regular fit. Size down for a closer, tailored look. Size up for a relaxed, oversized fit. Available S–XXL; product photos note the model's height and the size worn.
How should I care for my pieces?+
Wash cold, inside out, with like colours. Hang or lay flat to dry. Avoid high heat to preserve the fleece and any printed linings.
Interest-free instalments are offered by PayPal where available.
Still have a question? Email hello@adelien.store.